Complaints & notices
How to tell us we got something wrong, how we handle it, and where to go if our answer does not satisfy you. Including the notice mechanism required under the EU Digital Services Act.
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How to complain
Email [email protected] and describe what happened. Include the page or the URL, what you think is wrong, and what you would like us to do about it. There is no form to fill in and no template to follow.
You do not have to be a registered user, a customer, or affected personally. If you spot something wrong on this site, we want to hear about it regardless of who you are.
What we do with it
We acknowledge every complaint, normally within two working days, so you know a person has it. We then investigate: checking the maths, the source, the operator's current terms, or whatever the complaint turns on.
We aim to give a substantive answer within fourteen days. If it will take longer β because we are waiting on an operator, for instance β we will tell you that rather than go quiet.
What a resolution looks like
If we were wrong, we correct the page, note what changed and when, and tell you it is done. We do not quietly edit a page and pretend it always said that.
If we conclude we were right, we will explain why, showing the working or the source. You are free to disagree, and the escalation routes below stay open to you.
Reporting illegal content (Digital Services Act)
Under Article 16 of the EU Digital Services Act, anyone can notify us of content on this site that they consider illegal. Send it to [email protected] with the word 'DSA notice' in the subject line.
To let us act on it, a notice should include: a clear explanation of why the content is illegal, the exact URL, your name and email address (except for notices concerning certain offences against children, where you may stay anonymous), and a statement that you believe the notice is accurate and complete in good faith.
How we handle a DSA notice
We confirm receipt without undue delay, assess the notice diligently and without arbitrary judgement, and tell you our decision and the reasons for it β including whether we used automated means to reach it, which we do not.
Where we remove or restrict content, we also tell whoever provided it, with the reasons, so they can contest the decision. Substantially all content here is our own editorial work, which makes this a short path in practice.
Single point of contact
For authorities, and for recipients of the service, our point of contact under the DSA is [email protected]. It accepts messages in English.
We do not require a specific electronic means of communication β an ordinary email is enough.
Complaints about your personal data
If your complaint concerns your own data β access, correction, deletion β the privacy policy sets out your rights and the address to use.
If our answer does not satisfy you, you can complain to the data protection authority where you live or work. In the EU any national supervisory authority will accept your complaint and route it to the right one.
Complaints about a bookmaker
We cannot resolve a dispute between you and an operator. We do not hold your funds, cannot see your account, and have no authority over their decisions.
The right path is: the operator's own complaints procedure first, then the alternative dispute resolution body named in their terms, then the regulator that licensed them. The responsible gambling page lists the national regulators for several markets, and their registers tell you which authority covers a given licence.
If you think we are too close to an operator
It is a fair thing to ask about, and we would rather answer it than have you wonder. Tell us which page and which operator, and we will show you how that ranking or claim was arrived at.
The affiliate disclosure explains the commercial relationships that exist, and the editorial policy explains the wall between them and what gets published.